FAQs

Frequently Asked Questions

How do I pay?

All orders on Home Indoor are Cash on Delivery. You pay the courier in cash when the parcel reaches your address. We do not accept credit cards, debit cards or online payments, and we never ask for your card or bank details.

Can I check the product before paying?

Yes. You are welcome to open the parcel and inspect the item in front of the rider before paying. If it is damaged, incomplete or not what you ordered, you can refuse the parcel and pay nothing.

How long does delivery take?

We hand your parcel to the courier within 1–2 working days of receiving your order, and delivery normally takes 2–4 working days (Monday to Friday) anywhere in Pakistan. Remote areas can take a little longer.

How much is delivery?

Delivery is Rs 200 per parcel. Orders of Rs 2,999 and above ship free.

Do you deliver everywhere in Pakistan?

Yes — we ship nationwide through our courier partners. We do not currently ship outside Pakistan.

How many products do you sell?

We keep a short, focused range rather than a large catalogue, and we list only items we hold in stock ourselves. If something is not listed, we do not sell it.

How do I track my order?

Once your parcel is dispatched we send you the courier tracking number by SMS or WhatsApp on the phone number you gave at checkout. If you have not received it, call or WhatsApp us on +92 319 4536923 with your order number and we will send it to you.

Can I return something?

Yes. You have 14 days from delivery to request a return, including on discounted items. The product needs to be unused and in its original packaging. Contact us first so we can log the return, then send it back through any courier — we reimburse the courier charges. Full details are on our Return & Refund Policy page.

What if my product arrives damaged or faulty?

Contact us within 48 hours with photos of the item and the packaging. We will send a free replacement at our cost, or refund you in full — whichever you prefer. You will not pay return shipping.

How are refunds paid if I paid cash?

Because orders are Cash on Delivery, there is nothing to reverse on a card. We refund by bank transfer, Easypaisa or JazzCash, whichever suits you, within 5–7 working days of your return reaching us.

Can I cancel my order?

Yes, free of charge, any time before the parcel is handed to the courier — just call or WhatsApp us. If it has already been dispatched, you can simply refuse it at the door at no cost.

Do the product photos show exactly what I will receive?

Some of our product photographs are supplied by our manufacturers and suppliers and are shown for illustration purposes only. Colours, packaging and minor design details may vary from the item delivered, and products listed as "random colour" are sent in whichever colour is in stock. If what you receive does not match its description, you are covered by our returns policy and we will replace it or refund you in full.

Are your products original? Are you an official brand dealer?

We are an independent retailer. We are not affiliated with, endorsed by, or an authorised dealer or agent of any brand or manufacturer, and we do not claim to be. We sell general household, kitchen, bathroom and small electronic goods sourced from local and imported suppliers. We do not sell counterfeit or replica branded goods.

Do you sell any medical or health products?

No. Everything we sell is a general household or consumer product. Our items are not medical devices and we make no claim that they diagnose, treat, cure or prevent any illness or condition. We do not sell medicines, supplements or regulated medical equipment.

How do I contact you?

Phone / WhatsApp: +92 319 4536923
Email: support@homeindoor.pk
Address: Office No. 12, First Floor, Atihad Plaza, Main Ring Road, Peshawar, Khyber Pakhtunkhwa, Pakistan
Working hours: Monday to Friday, 9:00 AM – 5:00 PM (PKT)

You can also use the form on our Contact page.